🚚 Magical Shipping Information

At Deals Whimsy Collection Store, we sprinkle fairy dust on every order to ensure your little one’s beachwear, dresses, and accessories arrive as quickly as possible!

Order Processing: 1-2 business days (excluding weekends and fairy holidays)

Shipping Options:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

Note: Delivery estimates exclude customs clearance time for international orders. Some remote areas of Asia and other regions may not be served by our magical carriers.

🧚‍♀️ Our Enchanted Returns Policy

We want every garment from our collection of beach dresses, dungarees, and accessories to fit your child perfectly. If something isn’t quite right, our fairy-tale returns process makes everything simple.

Key Information:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags attached
  • Non-Returnable: Hair Accessories (for hygiene reasons)
  • Refund Method: Original payment within 5-7 business days

🦋 The Fairy-Tale Returns Process

Step 1: Initiate Your Return (Within 15 Days)

Send an email to our Returns Pixies at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (helps us improve our magical collection!)

Sample Email:

Subject: Return Request – Order #12345

Body:
Dear Whimsy Team,
I’d like to return the following item(s) from order #12345:
– 1x Beach Dress (Style: Ocean Breeze, Size: 4-5Y)
Reason: Size too small
Please advise next steps.
Kind regards,
[Your Name]

Step 2: Pack Your Items

Wrap the garments in their original packaging with all tags attached. Include the original invoice (we’ll send a printable version if needed).

Step 3: Ship Your Package

Send to our magical workshop:

Deals Whimsy Collection Store
92 Dragon Ln, Durham, GB DH3G 1VA

We recommend using a tracked service – though not required, it helps us locate your package if it gets lost in fairyland.

Step 4: Receive Your Refund

Once received and inspected (usually within 3 business days):

  • Original Payment Method: Refund processed within 5-7 business days
  • Store Credit: Available immediately upon request (includes 10% bonus magic beans!)

🌈 Exchanging Your Items

Prefer a different size or colour of our beachwear or dungarees?

  1. Follow the return process above
  2. Place a new order with your preferred items

For faster service:

  • Mention “EXCHANGE REQUEST” in your email subject
  • Specify desired replacement items

We’ll prioritise processing once your return is received!

🧜‍♀️ Important Notes

  • Original shipping costs are non-refundable (except for faulty items)
  • Return shipping is the customer’s responsibility
  • Customs/duties for international returns aren’t covered
  • Final sale items will be clearly marked at purchase
  • Hair accessories cannot be returned for hygiene reasons

💌 Need Help from Our Fairy Godmothers?

Contact our customer service enchantresses at [email protected]. We typically respond within 24 hours (except during full moons when our magic wands need recharging).

Thank you for being part of our whimsical fashion story! We treasure every stitch of trust you place in our children’s collections.