At Deals Whimsy Collection Store, we want every magical garment from our collection of beachwear, dresses, and accessories to bring joy to your little ones. If the fit isn’t quite right or the colour isn’t as enchanting as expected, our fairy-tale returns process makes everything simple.

🧚‍♀️ Key Information:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags
  • Non-Returnable: Hair Accessories (for hygiene reasons)
  • Refund Method: Original payment within 5-7 business days

🦋 The Enchanted Returns Process

Step 1: Initiate Your Return (Within 15 Days)

Send an email to our Returns Pixies at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (helps us improve our magical collection!)

Subject: Return Request – Order #12345

Body:
Dear Whimsy Team,
I’d like to return the following item(s) from order #12345:
– 1x Beach Dress (Style: Ocean Breeze, Size: 4-5Y)
Reason: Size too small
Please advise next steps.
Kind regards,
[Your Name]

Step 2: Pack Your Items

Wrap the garments in their original packaging with all tags attached. Include the original invoice (we’ll send a printable version if needed).

Step 3: Ship Your Package

Send to our magical workshop:
Deals Whimsy Collection Store
92 Dragon Ln, Durham, GB DH3G 1VA

We recommend using a tracked service – though not required, it helps us locate your package if it gets lost in fairyland.

Step 4: Receive Your Refund

Once received and inspected (usually within 3 business days):

  • Original Payment Method: Refund processed within 5-7 business days
  • Store Credit: Available immediately upon request (includes 10% bonus magic beans!)

🌈 Exchanging Your Items

Prefer a different size or colour of our beachwear or dungarees? Follow the return process above and place a new order with your preferred items. For faster service:

  1. Mention “EXCHANGE REQUEST” in your email subject
  2. Specify desired replacement items
  3. We’ll prioritise processing once your return is received

🧜‍♀️ Important Notes:

  • Original shipping costs are non-refundable (except for faulty items)
  • Return shipping is the customer’s responsibility
  • Customs/duties for international returns aren’t covered
  • Final sale items will be clearly marked at purchase

💌 Need Help from Our Fairy Godmothers?

Contact our customer service enchantresses at [email protected]. We typically respond within 24 hours (except during full moons when our magic wands need recharging).

Thank you for being part of our whimsical fashion story! We treasure every stitch of trust you place in our children’s collections.